Manchester Metropolitan University
APPEALS, COMPLAINT AND ASSESSMENT MANAGER
Grade7: £27,854 -£31,331
INTERNAL APPLICANTS ONLY
The University prides itself on having a culture in which the quality of the student experience is of paramount importance. The investment of time and money that students are required to make in their education means that it is very important to identify and respond quickly and effectively to any difficulties or concerns that they may experience, either with the University or with their fellow students, so that their studies are not interrupted.
The opportunity has arisen for a capable and experienced individual to manage the new Appeals, Complaints and Assessments Team in Student Administration and to assist in the development of a service that will facilitate the rapid resolution of student problems related to assessment, conduct and service satisfaction.
Applicants will need to have strong analytical and technical skills to assist in the development and implementation of systems to support complaint monitoring and management, file management, statistical analysis, web-based delivery of IAG and services. They will also need to have excellent writing skills, proven experience of developing training and guidance materials and a sound knowledge of the University's student regulatory framework
For an informal discussion regarding the requirements of the role please contact Dr Helen Vahramian, Assistant Director of Student Services firstname.lastname@example.org
For more information and to apply online, visit http://www.mmu.ac.uk/jobs. If you do not have access to the internet, or require an application in an alternative format, please contact Human Resources on 0161 247 3502 quoting the reference number G2/3055. Closing date for receipt of applications is midnight on 06/02/13.
Manchester Metropolitan University is committed to creating a diverse environment where everybody is treated with dignity, fairness and respect. We welcome applications from all potential candidates.
Contact Details: Contact Name: Katherine Wrigglesworth Contact Number: 0161 247 3502